Covid-19 Special Terms & Conditions
Leisure Facilities for Residents use only
Must be pre-booked in advance on the hour for up to 50 minutes of use
Maximum 10 guests at one time
Opening Hours 7am-10pm (last booking slot at 9pm)
The sauna and Steam Room will remain closed until further notice
An additional charge of £15 per person which includes robe and slippers
Children will be charged £5 each
Any additional swim will be charged at £5.00 per person
Our changing facilities remain closed
Please shower in your room before entering the spa area
Sanitize your hands on entry and exit
If you could please use the same lounger at all times
Be aware that the facilities are monitored by CCTV and checked on a regular basis
Only guests from the same household/Support Bubble are able to use the Jacuzzi at any one time
Please be mindful of other guests wishing to use the Jacuzzi
Please adhere to the 2m social distancing rule where ever possible
All treatments and packages must be booked in advance by contacting the Spa on 01792 814155.
So many things in life are rushed we'd like to make sure your treatment isn't one of them! That's why we ask that you arrive 30 minutes before your appointment, so we can ensure that you are comfortable, and prepared and get your full treatment time. Please be aware that late arrivals will only receive the remainder of their allocated treatment time.
You will find that we provide lockers for your personal belongings. Please ensure to take care of your valuables, as we cannot take liability for their loss.
No mobile phones or cameras are permitted in treatment rooms, the chill-out lounge or our wet facilities, for the privacy of all our guests. Strictly no alcohol, glassware or food to be brought into the pool or leisure facilities.
The minimum age for use of our spa facilities is 16 years. We cannot accommodate babies and children in the treatment rooms or the relaxation areas. Guests under 18 years of age must be accompanied in the Spa at all times by a supervising adult
over the age of 18 years. One adult may supervise a maximum of 2 guests under 18 years of age.
Medical Conditions and Pregnancy
It is very important that you inform us of any medical conditions, are pregnant, breastfeeding or have any allergies, injuries or infections before you book your treatment or package with us. Please ask for advice with specific treatments that can be tailored for you throughout your pregnancy. All clients will be expected to complete a consultation form prior to any treatment or package being carried out, where all medical issues need to be disclosed.
Bookings and Cancellation Policy
All spa treatments and spa packages require full pre-payment at the time of booking. Any clients wishing to amend or cancel their booking must provide a 7-day notice for the pre-payment to be refunded.
Vouchers for spa treatments and packages are valid for 6 months from the date of purchase, vouchers must be used in one transaction and are non-refundable or non-transferable. Please check your voucher for days of validity and your package or treatment must be booked in advance with the Spa. It is advisable to book your treatment or package at least 4 - 6 weeks in advance to avoid disappointment. Please note that our Spa gift vouchers cannot be extended under any circumstance.
Please ensure that you have your voucher with you to guarantee the payment at the time of your visit, as non-production of a voucher will result in alternative payment.
Pricing & Changes
We reserve the right to change the terms and conditions without written notice