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Privacy Policy

The Towers Hotel & Spa is committed to ensuring that your right to privacy online is maintained. Information about you with which you supply us will only be used by us to fulfil a reservation made by you or to enable us to provide you with a better service. Set out below is a summary of our privacy policy.

What personal information do we collect about you?

When browsing the site
When you simply visit our web site no personally identifiable information is collected about you.

When making a reservation
When you make a reservation we ask you for your name, postal and email addresses, company name and your telephone number.Once you have made a reservation we will retain those personal details provided. We will also ask you to provide us with your credit/debit card details to enable us to secure your reservation.

When subscribing to our mailing list(s)
Occasionally we send e-mail and postal newsletters to keep our customers up to date with our latest offers and information.

Use of your information

The Towers Hotel & Spa will use your information in order to process your reservation or enquiry and, unless you have indicated that you do not wish to receive such information, we may provide you with information from time to time about our services, special offers and other initiatives.

Under no circumstances does The Towers Hotel & Spa ever share your information with any other companies or individuals except to the extent that is necessary to process your reservation or enquiry. When you make a reservation your detailes will be passed to Sage Pay, a third-party payment processing gateway in order to securely verify your card details.

Use of Cookies

This web site uses cookies to enable you to make reservations, you must have cookies enabled to order on this site. We do not use cookies to collect any data about you from which you can be identified.

Information stored
Information held about persons using the web site to make online reservations will be retained on our computer for record purposes only.

The Towers Hotel & Spa takes appropriate steps to ensure that your privacy is maintained. Access to your personal information is restricted to those members of our staff who require such access in order to carry out their duties.

We do not currently, and will not in the future, provide any of your personal information to other companies or individuals without your permission.

Please note that this Privacy Policy and our procedures apply only to the The Towers Hotel & Spa web site and not to any site which is linked to our site.

Internet Security

Whilst this Policy has been designed to protect your privacy, we can not guarantee that data transmission over the internet is 100% secure. As a result of this whilst we maintain this Privacy Policy in order to protect your information we cannot guarantee or warrant security of any personal information that you provide us with and such transmission is made by you at your own risk.

If you have any queries about this Privacy Policy or if you need any further information, please email us on info@thetowers.co.uk