Monday 9:00am – 7:00pm
Tuesday 9:00am - 8:00pm
Wednesday 9:00am – 8:00pm
Thursday 9:00am – 7:00pm
Friday 9:00am – 7:00pm
Saturday 9:00am – 5:00pm
Sunday 10:00am – 6:00pm
Times may vary on Bank Holidays and at Peak Season.
You will need to present your confirmation letter upon arrival to confirm your reservation.
Please arrive 20 minutes before your treatment time, and be aware that late arrivals will only receive the remainder of their allocated treatment time. If you are on a Spa Package or having treatments totalling £50.00 or over, a Robe, Towel and Slippers will be provided on arrival. For treatments under £50.00, or for hotel guests, a robe and slippers can be hired at a cost of £5.00 (Non refundable).
Please make sure jewellery is removed before treatments.
NB. Spa Lockers take £1.00 coins which are returnable.
USE OF FACILITIES
With face and body treatments over the value of £50.00, you are permitted to use the facilities for 2 hours, either before or after their treatment.
Treatments below the value of £50.00 do not include use of the Spa or Leisure facilities.
2 hours facility use can be added to treatments below £50.00 if desired, at a cost of £16.00 per person.
Please be aware that children staying in the hotel are permitted to use the wet facilities before 11am and after 4pm.
Mobile phones are not permitted in the treatment rooms or chill out lounge. Please note that mobile phones must be switched off at all times in the spa.
The minimum age is 16 years. We cannot accommodate babies and children in the treatment rooms or the relaxation areas.
Guests under 18 years of age must be accompanied in the spa at all times by a supervising adult over the age of 18 years. One adult may supervise a maximum of 2 guests under 18 years.
Please respect other guests using the Spa and keep noise to a minimum around all quiet areas.
Strictly no food or drink is to be brought into the pool and leisure areas
The Towers Hotel & Spa is a non-smoking area; however there is an outdoor patio.
Due to the warmth of the spa and the heat of the steam rooms, we recommend strongly that you drink plenty of fluids during your visit. Water coolers are freely available. We advise against the excessive consumption of alcoholic drinks prior or during your visit to the spa. We reserve the right to refuse admission.
CHANGING FACILITIES, VALUABLES & LOCKERS
No responsibility can be accepted by The Towers Hotel & Spa for the safety of money or valuables, whether placed in a locker or not. The Towers Hotel & Spa will not be liable for damage, injury or loss caused to our guests or their belongings. Wet swim bags and hair dryers are provided in the changing rooms.
Treatment prices are subject to change without notice.
MEDICAL CONDITIONS AND PREGNANCY
In the interest of your health and safety, if you are pregnant, have a known allergy or suffer from a medical condition such as high blood pressure, diabetes or have had cancer within the last 5 years, please consult your doctor. Following this advice, your GP needs to notify the spa of his/her approval for you to use the sauna, steam, and Jacuzzi prior to completing your booking or if your medical condition subsequently changes after your booking has been made. We reserve the right to request and view a doctor’s letter prior to entering the spa or providing a treatment and, if necessary, to refuse the treatment on medical grounds or ask that you sign a disclaimer.
A 50% deposit is required when booking treatments and packages. A 48 hour cancellation notice is required otherwise we regret that full deposit will be lost.
Please note you must have a designated name to liaise with the spa day coordinator, it is the responsibility of the group organiser to give the correct information about spa day guests’ medical history.
For group bookings of 5 guests or more please be advised our cancellation notice is a week prior to booking.
When using a Spa gift voucher to secure your booking,
please be aware 50% of the voucher value will be deducted for non-arrivals.
Voucher numbers are also taken at time of booking, please ensure you have your voucher with you to guarantee this payment at the time of your visit, as non-production of a voucher will result in alternative payment.
Vouchers are non refundable and non transferable.
Vouchers for spa sessions and packages are valid for 6 months from the date of purchase, vouchers must be used in one transaction.
Please check your voucher for days of validity – e.g. Monday – Wednesday only.
Please note our Spa gift vouchers have a 6 month expiry date.
It is advisable to book treatments/packages 4-6 weeks as a guideline in advance to avoid disappointment.
Please don’t hesitate to contact us on 01792 325025 if you have any questions about any of our treatments