The Towers Hotel Online Booking Terms & Conditions
Please read these Terms & Conditions carefully.
By using this website and The Towers Hotel online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with The Towers Hotel. In the Terms & Conditions below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to The Towers Hotel.
Please print and retain a copy of this Agreement for your records as it may occasionally be updated.
1. Making a booking
When your booking has been made a confirmation will be sent to you by email using the email address supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel.
You should carefully check the details of your confirmation as soon as you receive it. You must contact the Hotel immediately if any of the details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to the booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
2. Paying for your booking
As a measure of fraud prevention you will be required to enter the three digit Card Verification Value (CVV) printed on the back of your credit or debit card when making a booking online.
Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, items from the mini-bar and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.
All prices include VAT tax at the prevailing rate at the time a payment is made.
3. VAT Invoice
4. Price Changes
5. Amendments to your booking
6. Cancellations within the Cancellation Period
7. Cancellations outside the Cancellation Period
8. Cancellations and changes made by The Towers Hotel
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred as a result of any change or cancellation.
If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such curtailment.
9. Additional Requests
10. Third Party Suppliers
11. Medical Conditions
12. Circumstances beyond our control
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) as a result of your actions.
Should you be dissatisfied with any aspect of the service provided by The Towers Hotel, you can bring it to our attention by writing to: The General Manager, The Towers Hotel & Spa, Ashleigh Terrace, Jersey Marine, Swansea Bay, SA10 6JL.
Complaints brought to our attention will normally receive a response within 7 working days.
14. General Information
Price tips: Our room pricing will fluctuate in line with market demand. Prices at weekends may offer better value, and you can get exceptional value in January and also on special offer packages, along with bed & breakfast breaks on most Sundays throughout the year.
Accommodation: As a minimum, all bedrooms feature a private en suite bathroom, colour television, tea/coffee making facilities and direct dial telephone. Virtually all bedrooms feature facilities in addition to those stated above.
Breakfast & Dinner: Bed & Breakfast prices include a full, traditional breakfast, unless otherwise stated. Dinner, Bed & Breakfast prices include breakfast as outlined above and either a 2 or 3 course meal plus coffee taken from the standard table d'hote (set dinner price) menu or an allowance towards the cost of a meal taken from the a la carte (individually priced dishes) menu, unless otherwise stated.
Checking-in: Your room(s) will normally be available after 3pm. If you plan to arrive later than 6pm, please inform the hotel directly by calling the number given on your booking confirmation.
Parking: We have free car parking at the hotel, and there is no requirement for you to pre-book a car parking space.
Pets: With the exception of guide dogs, no pets are permitted in the hotel. Guests are liable for any damage caused by their pet.
Accuracy of information on this website: Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.
16. Our liability to you
17. Website Privacy
We do not send unsolicited email communications and we do not sell, exchange or trade email addresses to third parties.
Reservations: In order to guarantee your reservation you will need to provide us with specific personal details relating to that reservation. Your details will be used only for the purpose of handling that reservation and will be provided to the hotel in which you are staying for that specific purpose.
When making a reservation you will be transferred to a secure (SSL) server in order to provide credit or debit card information. When you are transferred to this secure server you will see a padlock icon in the bottom corner of your window and the URL of the page you are viewing will begin with "https". Any information you provide while you are within this secure environment is encrypted and cannot be read by a third party.
When you make a reservation we will use your email address for the purpose of fulfilling that reservation. This will include sending you an email to confirm your reservation and may include additional communication should we need to contact you regarding specific requirements or a cancellation. If you choose to opt-in to our mailing list during the booking process, then we will store the contact details that you have provided so that we may fulfil your request for future communication.
18. Third party websites and viruses
Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server is prohibited.
19. Copyright © The Towers Hotel. All rights reserved
All names, logos, trademarks, service marks, trade dress and trade names are proprietary to The Towers Hotel and may not be used by anyone for any purpose without our prior express written consent. Framing or utilized framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks valuable assets, and take infringement of them seriously.
Information on our site is intended for your reference only. If you have any specific queries you should contact The Towers Hotel directly.
The Towers Hotel nor any party involved in creating, producing or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.